Hashtag Hub is a platform that provide different solution for the real estate agents such as Workdesk and CRM. All subscription plans can choose to be purchased a monthly or annual plan. Your credit card will be charged on a recurring basis.
When you sign up for a paid plan, you are agreeing to this Policy, Terms of Use and Privacy Policy. You can choose different your subscription plan from Hastag Hub Website.
Payment services provider
Financial transactions relating to our website and services are handled by our payment services providers, Eway.com.au. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at Eway Privacy. Hashtag Hub does not hold or process any credit card information, the system keep only Eway Customer Id after a successful payment in Eway service.
Monthly plan billing
Monthly plans provide month-to-month access, with monthly charges being made each renewal day (the same day of the month that you originally signed up for the plan). Monthly plans automatically renew every month. If you cancel to a plan before an upcoming renewal day, you will not receive a refund, but you will not be charged on the following renewal day and henceforth.
Annual plan billing
Annual plans provide year-to-year access and a substantial savings over the monthly plans. Annual plans are paid upfront and will be made each renewal day (the same day of the year that you originally signed up for the plan). Annual plans automatically renew every year. If you cancel a plan before the upcoming renewal date, you will not receive a refund, and will not be charged on the following renewal date and henceforth. The remaining credit is non-refundable.
Your subscription will automatically renew at the end of the subscription term unless you cancel it as provided in the policy.
Cancellation policy
Once a user submits a request for cancellation, no additional charges will be made. However, no refunds (prorated or otherwise) are provided upon cancellation. In the interest of fairness to all of our clients, no exceptions will be made.
Failed charges
If Hashtag Hub is unable to bill your credit card, your account will enter the dunning process and you will then have 1 day from the failed charge date to update your payment information before we limit your access to your account. Accounts that have been terminated may be reactivated if valid payment information is entered and the card can be successfully processed for all charges accrued on the account since the failed credit card charge.
Refund Policy
We will try to understand why the customer is unhappy and try to fix the issue. If we are unacceptable to fix the problem and the customer is unhappy they can cancel the subscription any time. Our customers have a strong relationship with the business, they will be able to contact the team any time.
If we are unable to complete the service and the customer is facing a major challenge with a service or a minor problem that cannot be fixed or done by the business within a sufficient time, they have the right to cancel the service.
